Privacy Policy

Who are we?

‘We’, ‘us’ and ‘our’ refer to Beddown Limited ACN 633 910 255 and our related businesses.  

Our commitment to protect your privacy

We understand how important it is to protect your personal information.  This document sets out our policy for how we collect and disclose the personal information (we hold about you.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law.  It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

We are committed to complying with the Australian Privacy Principles, the Privacy Act and any other relevant law.

Personal information

When we refer to personal information, we mean information from which your identity is reasonably apparent.  This information may include information or an opinion about you. 

The kinds of personal information we may collect about you include your name, date of birth, address, occupation, and any other information we made need to identify you.  When you use our website, we may collect information about your location or activity, including IP address, telephone number, and whether you have accessed third party sites, the date and time of visits, the pages that are viewed, information about the device used and other user location information.  We collect some of this information using cookies.

Why we collect your personal information

We collect personal information for the purposes of providing our services to you (if you are a guest of our accommodation), contacting you and managing our relationship with you (if you volunteer with us), and complying with our legal obligations.   

How do we collect your personal information?

Where reasonable and practical, we will collect your personal information directly from you or through your use of our services.  We may collect information about you that is publicly available, such as from public registers or social media, or made available by third parties.  

We may collect personal information from you when you:

  • are a guest of our accommodation;
  • volunteer with us;
  • subscribe to our newsletter;
  • make a donation;
  • use our website;
  • complete a survey; or
  • submit an email query.

We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.

Our website

Our website may contain links to the websites of third party providers of goods and services (Third Party Websites).  If you have accessed Third Party Websites through our website, and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties. 

Where you access a Third Party Website through our website, cookie information, information about your preferences, or other information you have provided about yourself may be shared between us and the third party.

When you view our advertisements on a Third Party Website, the advertising company may use ‘cookies’ and in some cases ‘web beacons’ to collect information, such as the server your computer is logged onto, your browser type, the date and time of your visit and the performance of their marketing efforts.

When you access our website after viewing one of our advertisements on a Third Party Website, the advertising company collects information about how you utilise our website (e.g. which pages you view).

We use ‘cookies’ to provide you with better and more customised service and with a more effective website.  A ‘cookie’ is a small text file placed on your computer by our web page server.  A cookie can later be retrieved by our webpage servers.  Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.

We use cookies for different purposes, such as:

  • to allocate a unique number to your internet browsers;
  • to customise our website for you;
  • for statistical purposes;
  • to identify if you have accessed a Third Party Website; and
  • for security purposes.

We do not generally disclose personal information obtained from cookies to overseas entities in the course of our activities.

It may be necessary for us to collect your IP address for your interaction with various parts of our website.  Your IP address is the identifier for your computer when you are using the internet.

We may use your personal information for direct marketing purposes.  If you do not wish to receive direct marketing communications from us or from other organisations, or wish to know the source of the information being used, you may contact us on

We will respond to your request as soon as practicable.  We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.

We regularly review developments in security and encryption technologies.  Unfortunately, no data transmission over the internet can be guaranteed as totally secure.  We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.

If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.

We take reasonable steps to preserve the security of cookie and personal information in accordance with this privacy policy.  If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

Do we disclose your personal information?

We may disclose your personal information to:

  • Beddown site operations
  • Beddown Guest Service Providers
  • Training organisations
  • Legally required disclosures

Updating your personal information

It is important to us that the personal information we hold about you is accurate and up to date.  During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed. 

If you wish to make any changes to your personal information, you may contact us.  We will generally rely on you to ensure the information we hold about you is accurate or complete.

Access and correction to your personal information

We will provide you with access to the personal information we hold about you.  You may request access to any of the personal information we hold about you at any time.

Depending on the type of request that you make, we may respond to your request immediately.  Otherwise we usually respond to you within seven days of receiving your request.  We may need to contact other entities to properly investigate your request.

We will provide an explanation if we deny you access to the personal information we hold about you.

If any of the personal information we hold about you is incorrect, inaccurate or out-of-date, you may request that we correct the information by emailing us at

If appropriate, we will correct the personal information at the time of the request.  Otherwise, we will provide an initial response to you within seven days of receiving your request.  Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.

If we refuse to correct personal information, we will provide you with our reasons for not correcting the information. 

Sensitive information

We will only collect sensitive information about you with your consent.  Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

How safe and secure is your personal information that we hold?

We will take a range of measures and reasonable steps to protect your personal information.  Your personal information will always be stored in a secure environment.  We may store your personal information in paper and electronic form.  We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure. 


If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us at .

We will acknowledge your complaint within seven days and aim to resolve the complaint as quickly as possible.  We will provide you with a decision on your complaint within 30 days.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner which can be contacted at or on 1300 363 992.

Further information

You may request further information about the way we manage your personal information by contacting us.

Changes to our privacy policy

We may change this policy from time to time or as the need arises.  We will post any changes to this policy on our website.

You may request this policy in an alternative form by emailing us at

This privacy policy came into existence on 15/02/2021